Exigência de qualidade na prestação de serviço públicos: a percepção dos funcionários da agência do SIAC-SUPER-FÁCIL Macapá

Abstract

Public organizations should seek to serve with quality, innovative knowledge to the process of obtaining customer satisfaction user/citizen. Its services must have different quality, reflected by the conditions of services provided, as well as the use of new techniques. To address this study was based on a literature and empirical studies that focused on public service delivery, service quality, satisfaction and employee services. Based on this theoretical and descriptive field held in the central office of SIAC-SUPERFÁCIL it was possible to clarify several points regarding the requirement in the quality of care, which has its quality determined by a number of factors that begin with the observance of rules ethical, through which the client is respected, is the quality of service and extends to the precepts of citizenship.