Mapeamento de processos no serviço público: uma análise das realidades e perspectivas dentro da pró-reitoria de ensino e graduação da universidade federal do Amapá- unifap

Abstract

The general objective of the work is to identify and analyze, within the Pro-rectory of Teaching and Graduation (PROGRAD) of the Federal University of Amapá - UNIFAP, the types of procedures in the processing of requests that arrive to that administrative sector, from their registration in the competent sector for the institutional act of the University, their distribution, as well as, the route that follows, until the moment of resolution and providence, of these requests, within that sector. Among the specific objectives of the research is the investigation about the existence or not of the administrative practice of process mapping, considering that this administrative tool translates reliability in the data of the several sectors of an organization, therefore, being current and of great importance for the attributions that are conferred to it. The present research was developed with the purpose of finding the answer to the following question: "what are the advantages that the mapping of processes provides to the Dean of Teaching and Graduation (PROGAD) of the Federal University of Amapá-UNIFAP? The theoretical orientation of the research is based on the knowledge acquired during the course of Public Administration at UNIFAP. The research is also based on the theses and dissertations of authors in the areas of Public Administration and General Administration, according to the bibliographic references. And so, with the results of the analysis made on the mapping of processes, it was found that this sector, may have several benefits among them, we have: the possible reduction of costs, failures, duplications in services and improvements in the performance of this in general, as well as better understanding of employees in the procedural phases existing in this important sector.