Transparência pública ativa promovida por meio do portal eletrônico da transparência do Governo do Estado do Amapá: uma investigação do nível de satisfação dos usuários

Abstract

Public transparency is a mechanism made available by public entities that contributes to the prevention and fight against corruption, as well as encourages social participation participation through the monitoring and supervision of management. With the advent of the Internet electronic portals have become the most used means of dissemination for the promotion of promotion of public transparency. In recent years, various control bodies have have promoted evaluations of public transparency provided by these portals. The evaluation promoted by the Office of the Comptroller General of the Union gave a zero score to the electronic transparency portal transparency portal maintained by the Amapá State Government. The Federal Public Federal Public Ministry awarded an eight-point score to the same portal. Both methodologies consider different Both methodologies consider different aspects in the evaluation, whose scoring scale ranges from zero to ten. Based on the results of these evaluations it was asked whether the user is effectively satisfied with the transparency with the transparency portal of the Amapá State Government. In this way, a descriptive Thus, a quantitative research of descriptive nature was carried out through the use of electronic form available on the Internet in the period 06/11/2016 to 04/02/2017, which intended to assess the level of satisfaction of users of the electronic transparency portal transparency portal maintained by the Amapá State Government, as well as and identify which aspects present therein contribute positively or negatively to the perception of the perception of satisfaction. The survey results revealed that 46.9% of users are dissatisfied are dissatisfied with the transparency portal and pointed out as a preponderant factor for dissatisfaction the quality of the information. On the other hand, 9.3% of the users declared themselves satisfied with the tool and elected the navigability of the portal as a as a factor of satisfaction. The research was divided into three phases: literature review application of the questionnaire and analysis and discussion of results.