Desempenho na gestão pública: um estudo com servidores do SIAC unidade centro na cidade de Macapá

Abstract

This study proposes to discuss the variables that influence the performance of the public service server at the SIAC Center, from an internal and external view of service delivery. For its development, a descriptive research was used, outlined in a qualitative and quantitative way. In data collection, it was sought to identify through the application of questionnaires to servers, supervisors and attendants the existence of variables that influence performance, thus contributing to a good or bad service to the public. For a better understanding of the type of service offered in this organization, a questionnaire was also applied to the service users. After the study, it was understood that there is a satisfactory performance of the SIAC attendants, confirmed in the perspective of the supervisors and users. However, a variable identified in the answers of the attendants related to the infrastructure may interfere in the performance of these servers regarding the service to the population. The article contributes to future directions that will further explore the theme taking into account all aspects inherent to a good service to the public.